Outsourcing is essential, especially for things take too much of the time you could use on the doors. With the help of my wife, outsourcing accounts management to her has improved not only our free time, but increased overall rapport with our customers.

• Effective Outsourcing: The guest, Natalie Armstrong, shares how outsourcing account management freed up time for more productive activities.
• Impact of Time Zone: Challenges arose with virtual assistants in different time zones, prompting the need for local support in account management.

• Task Delegation: The couple discusses the significance of delegating menial tasks like cleaning to focus on higher-value activities in their solar business. 
• Improved Communication: Consistent communication with customers improved satisfaction and reduced cancellations, ensuring that clients felt informed throughout the process.