Summary
This video is part two of a series on saving customers from cancelling without sounding desperate. The host shares live footage of him trying to save a deal and discusses the mistakes he made. The video also includes information about a giveaway and upcoming content on the YouTube channel.
Highlights
0:00 🎥 Introduction and recap of previous episode
1:30 🎁 Giveaway announcement for solar drop cards
3:10 📅 Launching exclusive interviews on YouTube channel
5:00 📞 Live footage of the host trying to save a deal
8:45 🔒 Importance of getting realtor buy-in
11:20 ⏸️ Putting on the brakes and focusing on cancellation process
14:10 💼 Reminder to save contact for future opportunities
15:50 🌟 Importance of getting referrals from cancelled deals
Key Insights
- 🎥 The host shares live footage of his attempt to save a deal, providing valuable insights into the challenges and strategies involved in customer retention.
- 🎁 The giveaway of solar drop cards is a clever way to engage and reward listeners, while also promoting the YouTube channel and increasing brand visibility.
- 📅 The YouTube channel will feature exclusive interviews and previously unseen footage from the podcast, offering additional value and content to subscribers.
- 📞 Getting realtor buy-in is crucial in saving deals, as customers often trust their realtors’ advice more than the salesperson’s. Building relationships with realtors and getting their endorsement can significantly impact customer decisions.
- ⏸️ Slowing down the conversation and focusing on the cancellation process can help alleviate customer pressure and create an opportunity to reengage and potentially save the deal.
- 💼 Reminding customers to save the salesperson’s contact information for future opportunities ensures that they have an easy way to reach out if their circumstances change.
- 🌟 Even if a deal is ultimately cancelled, it is important to ask for referrals to potentially generate new leads and future sales opportunities.